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Societal Impact

Communication and social media etiquettes

Follow good manners in email, chat and social media.

Communication etiquettes:

  • Be precise: respect other people's time, so keep emails and messages short and to the point. Respect data limits: instead of attaching very large files, share a link from cloud storage.
  • Be polite, whether in synchronous communication (both people present at the same time, as in a live chat, a phone call or an online class) or asynchronous (replies come later, as in email).
  • Be credible: think before you comment; what you write builds people's trust in you, or loses it.

Never reply to spam (unwanted bulk messages) and never open its attachments. And remember: a post that you delete may vanish from view, but not permanently; it stays part of your digital footprint.

Social media lets users create and share content. It has a great influence on politics, business, culture and education. Social media etiquettes:

  • Be secure: choose strong passwords and change them from time to time; never share your login details; know who you accept as a friend; and beware of fake information. Verify a message from a reliable source before you believe it or forward it.
  • Be reliable: think before you upload anything, especially personal photos and confidential files, because what you upload stays on servers.
  • Never meet a person you know only online alone. If someone online asks to meet, asks for personal details, or makes you uncomfortable, tell a parent or trusted adult.
Think before you post.

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